General Guidelines and Policies

SAMPLING:

Our general guidelines and policies have the latest industry standards model. We charge double prices on samples Because Sample Production always takes the similar time consumption as to bulk order working and similar energy of raw material arrangements, management, fix costs of Pattern making, Cutting, designing and also carry high cost of wages due to high rate of time consumption of labor worker.

However, we adjust the sample extra charges into normal charges once a bulk order is placed after approval of samples with necessary satisfaction and advance payment.

ORDER PLACEMENT GUIDELINES AND POLICIES:

For fast processing of orders, you must send us all order details in one email, we don’t accept details provided scattered in different periodic emails and WhatsApp. Because order details being provided in chats and oral conversations are considered informal.

Please Also follow the guidelines as advised below;

1.Provide us very clear list of Names, Number, Sizes of product in excel sheet or look alike easy to read sheet/list.

2.Provide us with good resolution files/pictures of labels, tags, DIYs, club/sponsor Logos etc. in Jpeg, PDF, CDR etc.

3.Provide us with clear guidelines on a separate page attached in numbering or bullets i.e. size of sponsor logos, color combination advice, logos placement advice etc.

4.We discourage any alteration or changes in finalized order once done and has been started to produce, this practice surely made the order turnout time longer as well as raise the cost of production in some cases.

5.We allow a minimum of 10 Pcs of one design/color/kinds MOQ.

6.After providing all final details and confirmation of advance payment by customer, we initiate the order designing as per our mutual agreed schedule; also get the designing approved from customer before we go for ball making process.

DESIGNING THE PRODUCT:

Let our design team help you create the perfect graphic for your needs. Whether you need an existing logo reproduced or brand-new custom art, our talented staff will work with you from concept to finished art. Designs are offered in a wide variety of subjects, styles, shapes, and sizes, to suit any project

• Artwork must be saved as a CDR, PDF, TIFF, PSD, EPS, AI or PNG file.

• Illustrator art, created as vector artwork, should be saved as either an EPS or AI file

• Photoshop files should be saved as PSD or PNG, preferably in layers

• All fonts need to be converted to ‘OUTLINE’ format. This saves you from having to send the fonts as well.

• All Pantone colors should be specified in order for you to get a more accurate print. If you have a color copy of your artwork that you would like us to match, please send it. PMS colors can also be listed on the color comp.

TURNAROUND TIME:

Typically, 3 to 4 weeks, normally we deliver the order within 4 weeks but to be reserved we officially ask for 3-4 weeks excluding delivery time. We say “typically” because it actually depends on you. Please place your order soon.

ABOUT DELIVERY:

All customs orders are accepted on a first-come-first-serve basis. Please place your order early. Your delivery date will depend on when we receive your final order and approval of your order details has been completed.

Delivery charges of any courier/cargo company are never flat rated. We always offer the best delivery options i.e. DHL / FedEx / Skynet / Air-cargo etc. depending upon cost of delivery, weight of delivery, how fast the customer wants it delivered and where to deliver. Delivery is subject to the current production schedule and unless a specific date has been agreed upon in writing, delivery may be postponed. Completed orders will be shipped after the customer’s balance is paid in full.

ORDER ALTERATIONS AND ADD-ONS:

Once the order has been sent to manufacturing unit, just send a request to your customer service person and they will assist you in fulfilling that request. Our CSR will then collect any additional payments if necessary and place your new order addition but we then don’t undertake the timing agreed because normally in such cases the manufacturing process gets slow.

If the goods/balls were sent to you and you want to reorder some more, please tell the team (this is the reorder) and get all the info at a time. However, in separate times any addition of new balls which has been made earlier a minimum quantity of 10 Pcs allowed.

REFUNDS:

Customers that refuse or cancel orders after ASI has received the deposit will forfeit the 50% deposit and will be billed for the 50% balance. All goods will remain the property of ASI until paid in full.

Once artwork has begun but not fully manufactured, any deposit paid will not be refunded but, in some cases, may be subject to change into different design etc.

MISTAKES & REPAIRS:

Custom Balls making is a complex process; there are number of steps that you and ASI need to go through in order to get your orders to you. Unfortunately, on rare occasions mistakes can be made. If you receive something that you did not approve, have a color or print problem or a manufacturing issue, contact us immediately.

If we have made an error in your order, we will remake or repair your order as soon as possible. If, however, you have ordered the incorrect items or sizes or approved a design that is incorrect or any other issue not within the control of ours, we cannot take responsibility for that, however, we will work with you to come up with a solution to help you get on the road as soon as we can.